ISO 20000-1 and IT service management
February 20, 2025
6 min read
Vinastar Consulting
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ISO/IEC 20000-1 is the international standard for IT Service Management Systems (ITSMS). It helps organizations deliver IT services consistently, reliably and with a continual improvement focus.
Scope of application
ISO 20000-1 is relevant for organizations that deliver IT services to internal or external customers, including IT service providers, data centers, internal IT departments, and software-as-a-service (SaaS) organizations.
- Design and transition of new services
- Incident and problem management
- Change and configuration management
- Service level management (SLM)
- Service continuity and availability management
ISO 20000-1 does not specifically require ITIL adoption, but many organizations use ITIL as a best-practice toolkit to meet the standard's requirements.
